Durham County Council

When it merged with seven district councils to become a unitary authority, Durham County Council deployed Esri’s ArcGIS Server solution to help integrate dispersed data. Using GIS technology has improved both internal corporate services and online information services for citizens.

Read the case study for information on how:

  • Durham County Council has integrated GIS with its customer relationship management (CRM) system, creating more efficient processes for responding to issues such as faulty street lighting.
  • A new online GIS service called ‘My Durham’ makes it easy for members of the public to find service details and general information pertaining to their own addresses.
  • ArcGIS Server gives the council the tools to quickly build and deploy new web apps, further enhancing the range of services available for citizens.


"GIS is a key enabler in helping us to make efficiency improvements, and we plan to integrate it into many more business processes."

Trevor Kirkup, Senior ICT Project Leader

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