Wales & West Utilities – Design & Build

The gas distribution business Wales & West Utilities used Esri’s ArcGIS platform to radically transform its paper-based process for designing and building new network assets for customers. The use of GIS has significantly improved the efficiency of its operations, while also giving it more accurate and up-to-date asset information.

Read the case study for information on how:

  • ArcGIS cuts out months of delay in some processes, creating substantial improvements in operational efficiency.
  • Plans and network changes are entered directly into ArcGIS, making more accurate and up-to-date asset information accessible to the entire business.
  • Digital network designs are attached to customer records, helping the business respond more effectively to customer enquiries.


"ArcGIS has enabled us to improve both the quality of our information and our operational efficiency."

Phil Pike, Head of IT

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