Building customer trust is paramount in today’s challenging environment. Companies in energy retail face increased competition and customer service is becoming an ever stronger differentiating factor in the market. Knowing your customer profiles is key to providing good customer service and reaching higher levels of customer satisfaction. Spatial analytics and mapping will not only enable your company to reach a higher level of customer connection though a better understanding of clients, but also improves communication with the public through interactive and engaging communications which involves customer participation.
Marshall Payne, GIS Support Services Director, Pacificorp
Enable your call centre agents to see relevant information – such as location of clients and nearby service crews - to drive improvements in first call resolution and in other KPIs that are constantly on your radar.
Tailor your package offering and pricing by using predictive spatial analytics and enhanced customer insights to know exactly what customers want, even before they do.
Web based tools can help customers easily find smart energy solutions that would suit them best, resulting in additional revenues without the additional contact centre costs.
Share your geodatabase resources across your whole organization and the web. ArcGIS for Server lets you connect with colleagues no matter where they are. Share geographic information to enable collaboration and strategic decision making.
Learn more about ArcGIS for Server
Big data? Big opportunity. GeoEvent Extension builds real-time maps fed by all your data inputs – no matter how many you use. Put the latest information on mobile devices, track environmental changes, and keep decision-makers informed. Condense what you need to know when you need to know it.
Learn more about ArcGIS for Image Extension for Server.
Location information can be used by everyone in your organization, no matter how technically savvy they are. Easily manage assets across your organization through interactive maps and apps available through ArcGIS Online.
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