Hit Ofgem service targets and build reputation

Better location awareness means greater understanding, means superior service.

However tough the price control, you still need to meet Ofgem’s guaranteed standards of performance.  Whatever the activity; supply restoration, reinstatement of premises, providing accurate connection quotations, hitting completion dates, controlling planned interruptions or responding to complaints; the need is the same.  Better business intelligence.  And location is the ‘glue’ that holds it all together.

Don’t react, predict
Bring together customer and network knowledge and create up-to-date awareness of potential problems, allowing predictive response, proactive communication and fewer disruptions.

Knowing what they need
Esri GIS enables you to better project future demand, so you can ensure resources are in place right where they are needed.

Faster, better emergency response
Connecting incident reports with a specific geographic location means instant, informed decision-making and data-sharing at all levels. Know for sure where the problem is, who and what is likely to be affected, what to do about it and who is best placed to do so.

Stay in the know at all times
As a situation changes, everyone needs to know – from corporate affairs to central operations to field support. Esri GIS can keep people updated wherever they are.

It all adds up to sustained, year-on-year performance improvements.

Contact us to find out more.