Overview

We have compiled a list of frequently asked questions that you might find useful. Use the links on the left side of the page to navigate between sections. If you cannot find the answer to your question here, please email your question to highereducation@esriuk.com.

Can you access ArcGIS Online?

To get access to ArcGIS Online and ArcGIS Pro, you need to have a Named User Account. To get a Named User Account, your institution needs to first activate it's ArcGIS Online subscription. Use the map below to check if your institution has activated it's account. If it hasn't, please email highereducation@esriuk.com to find out how to get it activated.

General Users

How do I know if my university subscribes to the scheme?

Use this map to find out if your institution subscribes to the Chest Agreement and has access to Esri Software.  You will also find the name/email address of the primary contact at your institution.  If you are still unsure, please email Eduserv help

How do I find out who my Esri Chest contacts are at my institution?

Please use this map to find the contact details of the representative on your campus who can make the software available to you.  If the details are blank, please Email Eduserv help who will provide you with the details.

Can I have a copy of the software to run on my laptop?

If your institution subscribes to either Option A or B then they have access to ArcGIS for Desktop Student Edition 1 Year licences which can be run on staff and students personal laptops. For more information, please contact your local site representative.

I am going on fieldwork abroad, what should I do?

If you are planning to use any Esri Software outside the UK or Ireland, you should fill in the Overseas Use Request Form. This will cover you for fieldwork, conferences or just working in a different country.  Please try and fill out all the fields, it helps us to get the request authorized quickly.

My Institution doesn't subscribe to the Esri Chest agreement.  What can I do to access the software?

You can buy copies of the software for academic use.  A single user copy of ArcGIS for Desktop Student edition costs £102.50 per year.  For more information, please contact sales@esriuk.com

I don’t really know much about GIS, where can I find resources to get me started?

We have some useful links to resources in our Resource Centre that should help you get started.  Your local Esri representative should be able to point you at resources and training in your institution. Alternatively, it is worth asking in the library or IT services who may know about local training courses and resources at your institution.


I have a technical question, who would I direct it to?


You should send your questions about Esri software to your local representative, you can find their name and details from this interactive map (LINK).  You should not contact Esri UK directly, if you do you will be referred back to your local representative.
If your local representative cannot answer your question, they will forward it to Esri UK.

Is there any training for me on the use of the software?


You have free, unlimited access to Esri's Virtual Campus. Virtual Campus has over 120 courses that provide online modules on all aspects of GIS.  To get access to the courses on Virtual Campus, you should find the course that you want to do, copy the course ID code and forward this to your local Esri representative. They will be able to generate you a free access code. 

Esri has recently started running MOOCs and you can find out more about these course on the Esri MOOC page.

Esri UK provides a broad range of training courses run on a regular basis. Participants in the Esri Chest scheme are entitled to a 50% discount on traditional classroom GIS training, and a discount of 30% on instructor-led virtual training. For more information on what is available please click here. Please contact your Esri Chest representative to arrange the course.


Teaching

Can I use ArcGIS in teaching?

Yes. Speak to your local rep and your IT support to get the software installed in your teaching lab. Make sure the students have enough disk space to save their projects and store their data.

Could I use ArcGIS Online in teaching?

Yes. ArcGIS Online’s simple interface is ideal for introducing the concepts of spatial data and GIS. To get students using ArcGIS Online they will need to have their own ArcGIS Named user account.

How do I set up class's with Named User Accounts?

It is preferable to be able to manage the accounts of your students. But you need to have some extra privileges’ to set users up as named users in ArcGIS Online. Your account needs to be enabled to invite and delete members.

If you have these privileges, you should see an “Invite Members” option when you view “My Organization” in ArcGIS Online.

For more information, please read this Help page

How can I keep the classes material private?

ArcGIS Online uses groups to control access to data and applications. The sharing options are as follows:

  1. Publish publicly – anyone will be able to see and access the data
  2. Publish to an organisation – anyone in the organisation i.e any named user at your university, will be able to see and access the data
  3. Publish to a group – access to the data is restricted to a group. Only members of this group will be able to see and access it.
  4. Private – only the data owner will be able to see and access the data. 

* - in all cases, the account admin will be able to see all data in the organisations account.

If you set up a group for a student group i.e “geog2”, then you can choose to share data and content with the group. Only members of the “geog2” group will be able to see the content. You just have to remember to add all the students to the group.

How can I get students to collect field data?

You can get students to use Collector for ArcGIS to collect data using their smartphones. If they use their ArcGIS Online account to login to the Collector app, data will be pushed from the mobile phone to their ArcGIS Online account. This makes it much easier to collect data and then perform GIS analysis on it. For more information about Collector for ArcGIS, please look at this Help page .

Support Staff

How can I find out what Esri software my institution has access to?

You can find out what Esri software your institution has access to through this interactive map.

I would like to discuss using the technology with other academic users. How can I join the community?

There are a number of ways that you can engage with others who use Esri technology in Education and research these include:

  1. Esri UK Chest Steering group - this group meets 2-3 times a year and focuses on technical issues around the deployment of Esri software across the university sector. Meetings are hosted by different institutions.
  2. Esri UK User Conference - The annual Esri UK user conference takes place in May and attracts over 1500 delegates from across the business and academic community. The event is free to attend and a great way to find out what is new from Esri and how the software is being implemented in a range of different organisations.
  3. Regional hubs - a new initiative for 2015, Esri UK will run a number of regional events bringing together educators, researchers and students from institutions in a geographical region. Hub events will focus on various parts of the Esri Platform. Keep an eye on the education website for more details.

Can I attend the Esri Education and Main User Conference in San Diego?

Esri will provide one complimentary registration to every site participating in the agreement to attend both the annual Esri education user conference (EdUC) and the Esri international user conference (UC) that takes place in the United States during the period of the agreement. Delegates should contact their Esri Chest representative to register. This provides access to the main conference and education conference only and does not provide for attendance at seminars where extra charges apply or other activities, nor does it cover delegate travel and subsistence.

Does this also apply to the Esri Europe, Middle East and Africa user conferences?

No this offer does not cover the Europe or Middle East and Africa conference or any Esri UK user conference. Please check the registration details for each Esri conference.

Account Administrators

How can I find out what software I have access to at my Institution?

Use this MAP to find out if your institution subscribes to the Chest Agreement and has access to Esri Software.  You will find information about the software available through the Chest agreement on the Chest Website. The software available will depend on the option that your institution subscribes to.  If you need more information about who manages the account at your institution, please email Eduserv help - help@eduserv.org.uk

How can get a copy of the software?

If you are the Account Administrator, you can download the software from the Esri Website by logging into you MyEsri account.  We would recommend that you then put the software on one of your servers so that staff can access it from there.

Where can I find information on how to install and manage the software?

You will lots of information in the Resources Centre of the Esri website that will step you through the process of installing each software application.  It is also worth checking the Systems Requirements page before trying to install software. 

How can I distribute the software across the institution?

Information about who can use Esri software distributed as part of the Chest agreement can be found in the licence document. For the following:

  1. Managed Desktops - Application such as ArcGIS for Desktop can be installed on managed desktops, even in open access labs.
  2. Un-managed desktops - Applications such as ArcGIS for Desktop can be installed on un-managed desktops (devices owned by the institution but where the user has admin rights). 
  3. Personal Laptops - you can install applications such as ArcGIS for Desktop and ArcGIS Pro on personal computers. Esri understands the importance of being able to work anywhere, anytime. If you are issuing software to students, consider issuing 1 year student licences which can be obtained on request from highereducation@esriuk.com

A student has asked for a copy of ArcGIS for Desktop to install on their personal computer, can I do this?

Students should use ArcGIS for Desktop Education Student Edition 1 year licences on their personal computers.  You can request licence codes for ArcGIS for Desktop Education Student Edition by emailing highereducation@esriuk.com.  ArcGIS for Desktop Education Student Edition 1 year licences are only available on Options A and B of the Chest agreement.

How do I set up users for ArcGIS Online?

To set up users on ArcGIS Online please follow these steps:

  1. Log into arcgis.com
  2. If you are an admin, you will see an Invite Users option.
  3. Click this to set up new users
  4. For more information on setting up new yusers please read the following document: http://doc.arcgis.com/en/arcgis-online/administer/invite-users.htm
  5. You may want to consider what “Role” you assign a new user - http://doc.arcgis.com/en/arcgis-online/administer/change-roles.htm
  6. Most users should probably be set up as Publishers – this will allow them to create and publish web maps.

How do I set up lecturers on ArcGIS Online so they can manage their student’s accounts?

If you are a lecturer and want to be able to manage groups of ArcGIS Online accounts, perhaps for a particular class or field course, you should ask your account administrator to give you additional privilege’s which allow you to create and delete user and groups.

I would like to know how other educational institutions are using Esri technology - how can I find that out?

We have a few events throughout the year that you are welcome to attend. At these you will find other Esri users and administrators:

  1. Annual User Conference – usually held in May, this brings together all aspects of Esri UK’s business. There are talks by esri staff highlighting new and planned functionality, workshops and drop-in sessions. There are also talks by Esri customers on how they have applied the software in their industry.
  2. Chest Steering Group – this is restricted to account administrators and focuses on managing the software to ensure that it is available for staff and students across the institution. The Chest steering group occurs every 4 months. If you would like to join, please email highereducation@esriuk.com
  3. Regional tech hubs – a new initiative where Esri UK will support a number of technical events around the country. The idea is to bring users from a particular region together and to focus on a few technical aspects such as web maps, or 3D.  If you are interested in attending or hosting a hub event please contact highereducation@esriuk.com

Can I attend the Esri Education and Main User Conference in San Diego?

Esri will provide one complimentary registration to every site participating in the agreement to attend both the annual Esri education user conference (EdUC) and the Esri international user conference (UC) that takes place in the United States during the period of the agreement. Delegates should contact their Esri Chest representative to register. This provides access to the main conference and education conference only and does not provide for attendance at seminars where extra charges apply or other activities, nor does it cover delegate travel and subsistence.

Does this also apply to the Esri Europe, Middle East and Africa user conferences?

No, this offer the Esri Education user conference and the main Esri User conference.

Is there any training for me on the use of the software?

Esri UK offer the Higher Education community 3 training options:

  1. Online courses - Participants in the Esri Chest scheme have access to Esri’s Virtual Campus which has over 120 online learning modules covering all aspects of GIS. Your site representative can log into this site to generate a code for you to access a specific course on Virtual Campus. Please contact your site representative (see map for local representatives details).
  2. On-site instructor led training - If you want on-site training, Esri UK is able to offer Higher Education institutes a reduced day-rate for one of our certified trainers. For more information, please contact training@esriuk.com
  3. Scheduled instructor led training - Participants in the Esri Chest scheme are entitled to a 50% discount on traditional classroom GIS training, and a discount of 30% on instructor-led virtual training. For more information on what is available please visit the Esri UK Training page.

How do I get technical support?

To get technical help you should contact the Esri Chest technical or deputy technical contact in your university. If you are unsure who the correct representative at your university is, please contact Eduserv help. If this person cannot help you, they can contact Esri UK's technical support desk on your behalf.  Only persons designated as technical support on the Chest agreement may contact Esri UK's support desk. 

How do I get access to the latest version of the software?

Software is available for the Site Administrator to download through their "My Esri" page. Administrators should log in to My Esri and download the software. They can then put it somewhere on the institutions servers where authorised users can access it. Note - only the site admin can download software.

What does the software cost?

There are 3 Chest options to choose from. These are summarised in the table below:

chestopt

You can find out more on the How To Buy page.

How can add additional products to my subscription?

If you would like access to a software product that is not part of the bundle option that your institution subscribes to, you can add it as an additional extra. Full details of the additional extras and their costs are available on the Eduserv Website. To receive a quote, please send your request to sales@esriuk.com.