How can I find out what software I have access to at my Institution?
Use this MAP to find out if your institution subscribes to the Chest Agreement and has access to Esri Software. You will find information about the software available through the Chest agreement on the Chest Website. The software available will depend on the option that your institution subscribes to. If you need more information about who manages the account at your institution, please email Eduserv help - firstname.lastname@example.org
How can get a copy of the software?
If you are the Account Administrator, you can download the software from the Esri Website by logging into you MyEsri account. We would recommend that you then put the software on one of your servers so that staff can access it from there.
Where can I find information on how to install and manage the software?
You will lots of information in the Resources Centre of the Esri website that will step you through the process of installing each software application. It is also worth checking the Systems Requirements page before trying to install software.
How can I distribute the software across the institution?
Information about who can use Esri software distributed as part of the Chest agreement can be found in the licence document. For the following:
- Managed Desktops - Application such as ArcGIS for Desktop can be installed on managed desktops, even in open access labs.
- Un-managed desktops - Applications such as ArcGIS for Desktop can be installed on un-managed desktops (devices owned by the institution but where the user has admin rights).
- Personal Laptops - you can install applications such as ArcGIS for Desktop and ArcGIS Pro on personal computers. Esri understands the importance of being able to work anywhere, anytime. If you are issuing software to students, consider issuing 1 year student licences which can be obtained on request from email@example.com
A student has asked for a copy of ArcGIS for Desktop to install on their personal computer, can I do this?
Students should use ArcGIS for Desktop Education Student Edition 1 year licences on their personal computers. You can request licence codes for ArcGIS for Desktop Education Student Edition by emailing firstname.lastname@example.org. ArcGIS for Desktop Education Student Edition 1 year licences are only available on Options A and B of the Chest agreement.
How do I set up users for ArcGIS Online?
To set up users on ArcGIS Online please follow these steps:
- Log into arcgis.com
- If you are an admin, you will see an Invite Users option.
- Click this to set up new users
- For more information on setting up new yusers please read the following document: http://doc.arcgis.com/en/arcgis-online/administer/invite-users.htm
- You may want to consider what “Role” you assign a new user - http://doc.arcgis.com/en/arcgis-online/administer/change-roles.htm
- Most users should probably be set up as Publishers – this will allow them to create and publish web maps.
How do I set up lecturers on ArcGIS Online so they can manage their student’s accounts?
If you are a lecturer and want to be able to manage groups of ArcGIS Online accounts, perhaps for a particular class or field course, you should ask your account administrator to give you additional privilege’s which allow you to create and delete user and groups.
I would like to know how other educational institutions are using Esri technology - how can I find that out?
We have a few events throughout the year that you are welcome to attend. At these you will find other Esri users and administrators:
- Annual User Conference – usually held in May, this brings together all aspects of Esri UK’s business. There are talks by esri staff highlighting new and planned functionality, workshops and drop-in sessions. There are also talks by Esri customers on how they have applied the software in their industry.
- Chest Steering Group – this is restricted to account administrators and focuses on managing the software to ensure that it is available for staff and students across the institution. The Chest steering group occurs every 4 months. If you would like to join, please email email@example.com
- Regional tech hubs – a new initiative where Esri UK will support a number of technical events around the country. The idea is to bring users from a particular region together and to focus on a few technical aspects such as web maps, or 3D. If you are interested in attending or hosting a hub event please contact firstname.lastname@example.org
Can I attend the Esri Education and Main User Conference in San Diego?
Esri will provide one complimentary registration to every site participating in the agreement to attend both the annual Esri education user conference (EdUC) and the Esri international user conference (UC) that takes place in the United States during the period of the agreement. Delegates should contact their Esri Chest representative to register. This provides access to the main conference and education conference only and does not provide for attendance at seminars where extra charges apply or other activities, nor does it cover delegate travel and subsistence.
Does this also apply to the Esri Europe, Middle East and Africa user conferences?
No, this offer the Esri Education user conference and the main Esri User conference.
Is there any training for me on the use of the software?
Esri UK offer the Higher Education community 3 training options:
- Online courses - Participants in the Esri Chest scheme have access to Esri’s Virtual Campus which has over 120 online learning modules covering all aspects of GIS. Your site representative can log into this site to generate a code for you to access a specific course on Virtual Campus. Please contact your site representative (see map for local representatives details).
- On-site instructor led training - If you want on-site training, Esri UK is able to offer Higher Education institutes a reduced day-rate for one of our certified trainers. For more information, please contact email@example.com
- Scheduled instructor led training - Participants in the Esri Chest scheme are entitled to a 50% discount on traditional classroom GIS training, and a discount of 30% on instructor-led virtual training. For more information on what is available please visit the Esri UK Training page.
How do I get technical support?
To get technical help you should contact the Esri Chest technical or deputy technical contact in your university. If you are unsure who the correct representative at your university is, please contact Eduserv help. If this person cannot help you, they can contact Esri UK's technical support desk on your behalf. Only persons designated as technical support on the Chest agreement may contact Esri UK's support desk.
How do I get access to the latest version of the software?
Software is available for the Site Administrator to download through their "My Esri" page. Administrators should log in to My Esri and download the software. They can then put it somewhere on the institutions servers where authorised users can access it. Note - only the site admin can download software.
What does the software cost?
There are 3 Chest options to choose from. These are summarised in the table below:
You can find out more on the How To Buy page.
How can add additional products to my subscription?
If you would like access to a software product that is not part of the bundle option that your institution subscribes to, you can add it as an additional extra. Full details of the additional extras and their costs are available on the Eduserv Website. To receive a quote, please send your request to firstname.lastname@example.org.