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The challenge

The challenge

Connect Utilities

‘The new system has substantially improved our working processes.  Utilities is an increasingly competitive market place and it is essential that we have an IT infrastructure that not only allows us to compete effectively now, but also provides for future development and growth”

Graham Jenkins, Managing Director

Download the Utility Week feature [170kb, pdf]

The UK new connections industry has never been more challenged. Government housing policy, increased competition and regulatory intervention is forcing connections providers to become more customer-centric. Since deregulation, the number of players has mushroomed, with more than 80 companies now actively engaged in the market.

As competition develops further, connections providers are having to adapt or lose business, Multi-utility services are replacing single-utility services and organisations are actively reviewing business processes and systems to deliver greater levels of efficiency and improved service to customers.

Increasingly organisations are recognising the value of a joined-up approach to new connections.  This contrasts with existing approaches which deploy cumbersome processes and disparate systems that hinder responsiveness and service quality. 

By joining up and spatially enabling their design, sizing and costing processes, NetworkAdvantage from ESRI (UK)’s will deliver a major new competitive advantage to businesses seeking to maximise their efficiency and profitability in the fast growing new connections market.

Find out more about the NetworkAdvantage intelligent approach to design and build



Related Sites:   ESRI International   MyESRIUK   MapsDirect   ESRI Ireland