Improve your customer experience.

With GIS, everyone from customer service representatives to the board of directors can access user-friendly, interactive maps with the focused information they need to give answers quickly and make smarter decisions. Your sales force can be experts on not just what they’re selling, but also to whom they’re selling it. Transform your information into actionable resources, and start beating the competition in not just speed, but also service.

"Our D2D sales teams have more confidence as they knock on a prospect's door. We have seen a significant boost in total sales."

Stephen Usmar, Geographic Information Specialist, Retail Marketing, Telecom New Zealand

Solutions

Strategy and Planning

Financial resources are increasingly constrained. Which means even more pressure to optimise investment decisions and operational plans. Whether it is network rollout, strategic acquisition, partnership or outsourcing, a better understanding of location means strategic advantage. Understand the overlaps, the gaps and the synergies and you are a long way towards a better decision.

Watch Randall Frantz, Telecommunications Industry Manager at Esri explain how GIS improves network resilience.

Watch the interview

Improve demand forecasting

- Respond faster to customer and competitor activity through superior business intelligence
- Improve the business case with more accurate forecasting of key levers such as homes passed and market penetration
- Maximise your high street impact by locating stores near to the customers you want to have

Make the right investment decisions

Make better decisions by finding the strategic insight in the data clutter
Follow the revenue by locating network and operations where the demand is highest
Assemble the right mix of in-sourced, shared, or out-sourced network infrastructure
Ensure a robust network investment plan by matching network demand and forecast load at a deep, granular level.

Contact us to find out more.

Telecommunication Solutions

Esri solutions for telecommunications cover market analysis, network planning, engineering, customer care, sales and service delivery.

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