Ofwat operates multiple performance measures when it comes to delivering the services that consumers experience each day. To consistently meet targets and do so at lower cost means working smarter.
Minimise complaints, maximise satisfaction
When it comes to customer service, there’s no substitute for making sure your front-line teams have all the right information at the right time. We all know the impact proactive communication can have on customer perceptions, and how converting shared knowledge into first call resolution is good for reputation.
Avoid supply interruptions
Supply interruptions can be minimised with proper planning and leakage management, but this requires accurate locational information.
Stamp out sewer flooding
The factors driving sewer flooding can be known or predicted. Weather, property locations, drainage arrangements and property usage can be understood and modeled using GIS. Where the risk is significant preventative measures can be put in place.