Water Networks: Meet and exceed customer service targets

How can the UK water industry meet changing customer demands and improve environmental performance whilst maintaining an aging infrastructure? Location information is critical.

The best possible customer experience

Ofwat operates multiple performance measures when it comes to delivering the services that consumers experience each day. To consistently meet targets and do so at lower cost means working smarter.

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Minimise complaints, maximise satisfaction

When it comes to customer service, there’s no substitute for making sure your front-line teams have all the right information at the right time.  We all know the impact proactive communication can have on customer perceptions, and how converting shared knowledge into first call resolution is good for reputation.

Avoid supply interruptions
Supply interruptions can be minimised with proper planning and leakage management; 
but this requires accurate locational information.

Stamp out sewer flooding
The factors driving sewer flooding can be known or predicted.  Weather, property locations, drainage arrangements and property usage can be understood and modelled using GIS.  Where the risk is significant preventative measures can be put in place.

Featured Map

The UK Environment Agency has enhanced citizen engagement with its online flood mapping service.

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Featured Customer

Severn Trent Water uses GIS in its customer call centre to ensure that all incident reports are accompanied by precise location references.

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White Paper

A single view of location dramatically improves performance.

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Featured Customer

The drive to reduce costs is relentless. Dŵr Cymru Welsh Water responded to a regulatory drive to cut opex by 20%.

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Welsh Water