Making Better Operational Decisions

Your operations staff are the lifeblood of your organisation. While your staff watch over numerous different data feeds, they must simultaneously monitor infrastructure status, diagnose issues impacting uptime, track fieldworkers, and strategically address executive demands.


  • See all operational information in one common view
  • Instantly assign resources and fixes.
  • Easily share maps and reports with all stakeholders.
  • Automate routine tasks.

See for yourself how a common operating picture increases operational IQ.

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See for yourself how a common operating picture increases operational IQ

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Five Steps to Operational Intelligence

Esri has years of experience fortifying organisations with higher intelligence. From that experience, we've concluded that gaining mastery of operations is a stepwise process that starts with location.

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1

Map Your Assets


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1


Map Your Assets

A map is the baseline of a true common operating picture and the foundation for contextualising data. When you have the lay of the land, you have a unified picture of everything inside and outside the operation.

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2

Connect Data


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2


Connect Organisation Data

Gaps between data need to be bridged to extract the most value from it. GIS pipes information into a map and makes the relationships between the data vividly apparent. Integrate disparate sources of data from across the organisation into one common view based on location.

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3

Define Rules


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3


Define Operating Rules

Not all information that operations generate needs to be seen, and much of it needs to be refined to be of any use. GIS facilitates the implementation of standards and rules that filter out noncritical data, thus exposing the issues that need attention before they become problematic.

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4

Share Intelligence


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4


Share Intelligence

Decision-making occurs across your organisation. You need to make sure that decisions are based on a consistent, reliable, and up-to-date source of information. GIS enables you to communicate information to decision-makers freely, easily, and automatically.

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5

Optimise Work


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5


Optimise Work

The fifth and final step eliminates duplication of effort and operational blind spots. With the Esri ArcGIS platform, fieldworkers can see their assignments on any device, get turn-by-turn directions to their work location, and collect data about the work they're doing—all of which feeds back into the operations centre for real-time monitoring.

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Tenets of Operational Intelligence

A high IQ is great, but what good is it if it doesn't translate to an uptick in the measurements that matter? Organisations choose Esri because a mapcentric view of operations ultimately increases efficiency, customer service, and revenue: the core tenets of good business.


Drive Efficiency

True operational efficiency entails seeing the whole operational picture and gaining control of it so you can optimise maintenance, respond quickly to disruptions, and improve workforce oversight.

Satisfy Customers

GIS orients the service call process so that all the necessary connections are made and all incidents are quickly corrected. Get it done before the customer even calls it in.

Increase Revenue

Increased profits prove success, justify work, and ensure the use of intelligent practices. By optimising workflows and preempting problems, GIS exposes opportunities to increase revenue.

Improve Your Operational Intelligence

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