With 2.7 million customers across the south west of England, Wessex Water is constantly striving to enhance the effectiveness and value of its external communications. The organisation has recently leveraged Esri’s ArcGIS technology not only to diversify its communications channels, but also to significantly improve the quality and timeliness of the information it shares.
Read the case study for information on how:
- An ArcGIS web service gives customers easier access to information about maintenance works.
- The integration of GIS and SMS messaging facilitates timely notifications of water supply issues.
- Esri’s Operations Dashboard improves customer communications in the call centre.
"Together with the ArcGIS web map, our GIS-enabled messaging service has led to a 20% fall in calls to our Customer Service Unit reporting problems with ‘no water’."
Ryan Davies, Customer Experience Manager, Wessex Water
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