Who has support

Technical Support is available to UK customers who have:

• Purchased ESRI GIS software products that are still within their first-year complimentary support period, e.g. ArcGIS, ArcSDE and ArcGIS Server.
• Purchased, or renewed, annual maintenance & support for the ESRI ArcGIS software. For supported products and versions please go to http://support.esri.com/en/content/productlifecycles
• Purchased Esri UK software products, e.g. Productivity Suite or LocalView, that are still within their first-year support period. Support must be renewed annually.
• Purchased Esri UK bespoke applications that are covered by a current technical service agreement (TSA). Customers should refer to their Application Support Procedure for details of how to submit an Incident Log Form.
• Received an evaluation copy of an ESRI software product, e.g. ArcGIS, ArcView or ArcGIS Server, that is still within its evaluation period.
• Academic sites and institutions which obtain ESRI software through the CHEST arrangement. All support calls must be routed via the local CHEST site contact.
  Please note that support for free products such as Map Explorer, ProAddressLt, ArcExplorer and MapObjects LT (when downloaded for evaluation) is provided via our web sites. Products purchased on-line such as ArcPAD are also supported via the web forum. These sites list Frequently Asked Questions (FAQs) and host discussion forums for exchange of information between end users.
• Customer with EDN and call credits