Data Appliance for ArcGIS

Common Questions

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Map Data

In what format is the map data delivered?

The data is delivered in map cache format and is published in WGS 1984 Web Mercator (Auxiliary Sphere) projected coordinate system (WKID 102100) as 256 x 256-pixel tiles. The cache can be used in all ArcGIS clients. 

Can I combine my own map data with the map data included in Data Appliance for ArcGIS?

You can purchase a license for Data Appliance for ArcGIS with additional storage capacity to host your own map data in either ArcGIS cache format or other formats—for example, shapefile or file geodatabase—and then publish the map data as services. You can then combine your services with the Data Appliance services in your applications.

If you cache your data, we recommend that you keep your data and services separate from those provided with the Data Appliance. This reduces the possibility that your data is inadvertently replaced when Data Appliance updates are delivered to you.

How do I publish map data from Data Appliance for ArcGIS as services?

Data Appliance for ArcGIS is delivered on a network-attached storage (NAS) device that can be connected to your organization's local network along with another server running ArcGIS for Server Standard or Advanced, at the Enterprise or Workgroup level.

Once Data Appliance for ArcGIS is connected to the network, services can be deployed using ArcGIS for Server to combine with the map services on Data Appliance for ArcGIS. The Data Appliance for ArcGIS Help documentation provides the necessary steps to publish the map data as services.

Licensing and Support

When will I receive data updates?

You will not receive any updates the first year that you have Data Appliance for ArcGIS. After the first year, you will receive one update a year when subsequent Annual Subscriptions are purchased. Please note that you will automatically be billed for the Annual Subscription, and updates will be delivered after the payment is received.

Can I continue to use the data if I don't purchase an Annual Subscription?

No. The initial purchase of Data Appliance for ArcGIS includes a right-to-use license for one year that is extended through the purchase of subsequent Annual Subscriptions. Esri's agreement with the data providers does not allow perpetual use of the map data. If a user does not purchase subsequent Annual Subscriptions, the user will be required to sign a Certificate of Uninstallation that the data has been erased/destroyed.

Who do I contact if I need support?

Support pertaining to map data issues is provided by Esri Support Services. If you are in the United States, contact Esri Support online using the Support Request Form or call 1-888-377-4575 from 5:00 a.m. to 5:00 p.m. (PT), Monday–Friday.

Hardware support is provided by the manufacturer of the appliance, Cutting Edge Networked Storage, and includes installation and configuration assistance with each delivery, as well as ongoing troubleshooting.

Talk to Us

We can help you with questions about what map collection is right for you. E-mail us at dataapp@esri.com.

If you are outside the United States, contact the Esri office that serves you.