Monday to Friday 9:00AM to 5:30PM, excluding Public Holidays (England).
The best way to log, and view, support cases with Esri UK Support is by using My Esri
See this blog article for more information if you haven’t used Support in My Esri before
You can also still log a new support case with Esri UK Support via email
If you'd prefer to log a case by speaking to our support desk, our contact number is
01296 745 555
Online, Email and Phone Support is offered to customers who have:
Investigation into Customer support issues will require the Customer to provide data or information (including screenshots and log files) to Esri UK. Any data or information provided to Esri UK should not, wherever possible, be confidential or sensitive or contain personal data. If the information or data is confidential or sensitive, or if it contains personal data, the Customer shall, before or upon delivery of the data or information, ensure that it informs Esri UK in writing of such. Esri UK will then handle any confidential information and/or personal data in accordance with Esri UK’s General Terms and Esri UK’s Support Policy (see our Terms and Conditions).