FAQs

Q. What versions of LocatorHub are supported?
A. The Product Lifecycle for LocatorHub can be viewed here

Q: What versions of ArcGIS are supported with LocatorHub?
A: LocatorHub 5.2 onwards has no dependency on the underlying ArcGIS platform. Consequently, LocatorHub 5.2 onwards will install and function against ArcGIS 10.4 (and 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1 and 10.0). However, a change to the security model at ArcGIS 10.3 for Server caused an issue with LocatorHub and secured services. This issue was fixed at 5.2 SP3 HF2.

Q: What databases are supported for use with LocatorHub?
A: LocatorHub requires an RDBMS, and the 5.3 release is compatible with the following versions of Oracle and SQL Server.

  • Microsoft SQL Server 2014, Microsoft SQL Server 2012 R2, Microsoft SQL Server 2012 and Microsoft SQL Server 2008 R2
  • All editions and versions of Oracle 12c or 11g

For information on previous versions see the Product Lifecycle

Q: Can I use AddressBase data in LocatorHub?
A: Yes, all three levels of AddressBase can be loaded and interrogated via LocatorHub. The functions provided by LocatorHub locators for all three flavours of AddressBase include; Match, Geocode, Reverse Geocode, Lookup, Rectify, Capabilities and Configuration. The AddressBase products increase in sophistication as you move from AddressBase to Plus and into Premium and this is reflected in an increasing level of functionality of each of the locators provided in LocatorHub.

AddressBase Plus and Premium locators have filters which enable the locators to filter views on the gazetteer for applications and business workflows. More information about getting the most out of AddressBase and LocatorHub in this blog article.

Q: Does LocatorHub support the Ordnance Survey Schema Changes to AddressBase?
A: Yes, 5.3 supported the schema change for AddressBase and AddressBase Plus that were introduced at Epoch 35 (September 2015), 5.4 supports the AddressBase Premium schema changes introduced at Epoch 39 (March 2016).

Q: What format of AddressBase Data Should I Obtain for Loading with LocatorHub?
A: The data should be in CSV format and must be supplied as non-geographically chunked volumes. Loading tiled data, also known as geographic chunked data, is not supported unless you are loading only one tile.

Q: I have loaded my data which worked correctly, but when I search no matches return.  I know the address is in the data, but see “No Match Returned”.  What is going wrong?
A: Have you loaded data with the option ‘New Data Load’, or with the option ‘’Append Data Load’? There are 2 parts to loading your data, the initial load itself and then the LocatorHub Statistics Build. Until this second part, the Stats Build has completed, LocatorHub will not be able to match any addresses.

You can check what operation you selected during your data load by checking the log file: in the Data Processing Settings at the top, number 5 records what operation you selected. If this is NewDataLoad or AppendData then you have not yet built the statistics.

To resolve this, open dashboard and under Data Loading, set the connection to the database, and table names as before. Set the Operation to ‘Rebuild Statistics’, which will run this second part of the process. After this has completed you will now get matches on your address searches!

Q: Can I use LocatorHub with ArcGIS Online? 
A: Yes, you can use your local data and LocatorHub within ArcGIS Online. This document describes how to do this.

Q: Can I use LocatorHub with ArcGIS Desktop?
A: Yes, you can use your LocatorHub gazetteer services within ArcGIS Desktop using the Services Add-In. See here for more information and to download the Add-In.

Q: How do I get LocatorHub Software? 
A: If you already have a license for LocatorHub and want to get the latest version, contact out Customer Operations team.
Tel: 01296 745611
Email: customeroperations@esriuk.com

For Sales Enquiries please contact our Sales Administration team:
Tel: 01296 745592
Email: sales@esriuk.com

Q: What changes are coming at the next release of LocatorHub?
A: For information about the changes at the 5.3 release and planned for future releases please see this blog article.