Customer Success Awards


Esri UK Annual Conference 2023

GIS is making a difference

Throughout the UK, Esri’s ArcGIS geographic information system (GIS) technology is making a difference. 

In some organisations, it is improving the efficiency of mobile teams by giving them the ability to access, collect and share data in the field.  In others, it is revealing fresh insight into complex issues and putting better information into the hands of decision makers.  Many more are using GIS to engage with communities and the general public and improve understanding.  Whether you work in a small start-up, a large enterprise, a not-for-profit organisation or a public sector body, we want to celebrate how GIS is making a difference for you.

Let's celebrate your success

Esri UK is once again inviting its customers to enter its annual Customer Success Awards programme and share their stories about their achievements with ArcGIS. The shortlist and winners will be announced during the closing plenary at the Esri UK Annual Conference 2023, in front of thousands of GIS professionals and business leaders from around the country.

Taking part will give you an opportunity to:

  • Win the UK’s most prestigious and long-standing GIS award
  • Obtain recognition for your hard work from your colleagues, senior managers and peers
  • Promote your latest innovation at the UK’s largest GIS conference
  • Feature in a free video production about your organisation’s success with GIS
  • Receive a professionally-written case study explaining your project and achievements in depth

How to enter

First decide which category best describes your project from the three awards categories below. Then use the online entry form at the bottom of this page to submit information about your achievements. All you need to do to impress the judges is summarise your project in around 300 words and explain the key benefits that your organisation gains from using ArcGIS. You can enter as many projects as you wish.

The deadline for submissions is 17:00 on Friday 18th November 2022

The shortlisted award entries will be announced on Friday 28th January 2023. The winners will be revealed on the main stage during the closing plenary of Esri UK’s Annual Conference 2022 at the Queen Elizabeth II Conference Centre in London, on Tuesday 16th May 2023. Hold the date in your diary now!

Category 1: Map Creator


Tell us how you have used Esri’s cartographic tools to bring your data to life.  Maps can be a fantastic tool for improving understanding and sharing information with others.  How are you using online maps in your business to visualise information more clearly to specific groups of people and what difference is this making to your business success? 

Submit your award entry

Category 2: Analytical Insights


Let us know what new insight you have gained from using ArcGIS to undertake spatial analysis. Do you now have a deeper understanding of an issue that has challenged your organisation for many years? More importantly, how are you using the new intelligence that you have gained to improve your efficiency, revenues, customer services or sustainability?

Submit your award entry

Category 3: Collaborative Working


Describe the innovative ways in which you are using ArcGIS to engage with citizens or enable stakeholders from different organisations to collaborate to deliver improved operational efficiency or new ways of working? Or are you using ArcGIS to collect data and facilitate collaboration between office-based staff and field workers to improve operational processes?

Submit your award entry

Need inspiration?


Watch the videos below and learn about the achievements of other Esri UK customers.

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Proud to be recognised for the work we do


“All of us at Ramblers Scotland are proud to have won an Esri UK Customer Success Award and to be recognised for the work our Scottish Paths Map is doing to link communities. Being part of the awards and having a video created was a great experience. It has showcased how our project has evolved and how it is benefitting Scottish walkers. It was a special moment having our video played out to thousands of GIS professionals at the Annual Conference and then getting up on stage to receive our award. Thank you Esri UK for the opportunity to be part of the Customer Success Awards.”

Ramblers Scotland

Winner of 2022 Community Engagement awards

2019 Customer Success Award Winners receiving their prize

Submit your entry

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