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Customer Success Awards

Esri UK Annual Conference 2024

GIS is making a difference

Throughout the UK, Esri’s ArcGIS geographic information system (GIS) technology is making a difference. 

In some organisations, it is improving the efficiency of mobile teams by giving them the ability to access, collect and share data in the field.  In others, it is revealing fresh insight into complex issues and putting better information into the hands of decision makers.  Many more are using GIS to engage with communities and the general public and improve understanding.  Whether you work in a small start-up, a large enterprise, a not-for-profit organisation or a public sector body, we want to celebrate how GIS is making a difference for you.

Let's celebrate your success

Esri UK is once again inviting its customers to enter its annual Customer Success Awards programme and share their stories about their achievements with ArcGIS. The shortlist and winners will be announced during the closing plenary at the Esri UK Annual Conference 2024, in front of thousands of GIS professionals and business leaders from around the country.

Taking part will give you an opportunity to:

  • Win the UK’s most prestigious and long-standing GIS award
  • Obtain recognition for your hard work from your colleagues, senior managers and peers
  • Promote your latest innovation at the UK’s largest GIS conference
  • Feature in a free video production about your organisation’s success with GIS
  • Receive a professionally-written case study explaining your project and achievements in depth

Submissions are now closed

Thank you to all our entrants for this year’s Customer Success Awards. 

The deadline for submissions was 17:00 on Friday 17th November 2023

The shortlisted award entries will be announced on Friday 31st January 2024. The winners will be revealed on the main stage during the closing plenary of Esri UK’s Annual Conference 2024 at the Queen Elizabeth II Conference Centre in London, on Tuesday 14th May 2024. Hold the date in your diary now!

Category 1: Map Creator

Maps can be a fantastic tool for improving understanding and sharing information with others. Our shortlisted entrants have shown us how they've leveraged Esri's cartographic tools to bring their data to life.


  • Heathrow Airport Ltd
  • NHS Fife
  • @one alliance

Category 2: Analytical Insights

Spatial analysis allows you to unlock hidden facets of data. The entrants in our shortlist have told us about what they've revealed using Esri's analytical capabilities.


  • AtkinsRéalis
  • Tarmac
  • Triage

Category 3: Collaborative Working

Our shortlisted entrants have shown us how they have used ArcGIS to engage with citizens or enable stakeholders from different organisations to collaborate to deliver improved operational efficiency or new ways of working. 


  • BIS Consult
  • North Sea Transition Authority
  • The Rivers Trust

Proud to be recognised for the work we do

"Winning an Esri UK Customer Success Award has meant a huge amount to the team at Transport for West Midlands. We were able to support the hosting of the Commonwealth Games in Birmingham, and the ArcGIS system enabled us to capture and manage incidents with our partners during the event, which we have since built upon and continue to use successfully after the Games. Winning an award relating to this project means we have done a fantastic job, which the team are really proud and showcases how we have delivered for citizens, businesses and visitors for the region. Having our story showcased to thousands of GIS enthusiasts at the Annual Conference and then stepping onto the stage to accept our award was truly an unforgettable experience. Thank you Esri UK for the opportunity to be part of the Customer Success Awards.”

Callum Bick, Senior Research Analyst, Transport for West Midlands

Winner of 2023 Collaborative Working awards

2023 Customer Success Award Winners receiving their prize

Submissions Closed

Winners will be announced at the 2024 Esri UK Annual Conference

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