Skip to Content

Esri UK Maintenance Programme

Access benefits
Interconnected people/icons image—communicate idea of community/group without showing people together physically

The world's leading businesses, governments, and nongovernmental organisations (NGOs) alike rely on Esri technology to analyse data and gain insights for critical decision-making. The Esri UK Maintenance Programme makes it easy to stay current on the latest geospatial innovations with access to award-winning support, unlimited training, community resources, and more.

Get the most of your GIS investment

Benefits included for active users

Customers that keep their maintenance active enjoy the following benefits.

Previous
Next

Renew your maintenance

Every perpetual product comes with 12 months of complimentary maintenance. Subsequently, to renew your Esri UK Maintenance Programme subscription, please contact your Customer Success Manager direct or contact Customer Services 

Successful users leverage maintenance

The leading-edge capabilities available through maintenance can help you solve complex problems, improve processes, and create business that drives change. See how some of your industry-leading peers in our community are using their maintenance benefits to amplify their impact.

Case Study

Skanska, Costain and STRABAG Joint Venture

By combining 3D GIS and BIM, Skanska, Costain and STRABAG Joint Venture (SCS JV) improved collaborative working

Frequently asked questions

The Esri UK Maintenance Programme includes six key benefits designed to enhance user productivity and help you get the most out of your products:

  • The Latest Software Updates and Security—Updates deliver the latest geospatial innovations with new functionalities that save time and improve workflows. Plus, updates ensure that your products remain in the General Availability and Extended Support stages of the product life cycle. Only software in these stages receives security patches to keep your data protected.
  • Award-Winning Tech Support—Guaranteed access to the award-winning Esri support team—available on weekdays from 9:00 a.m. to 5:30 p.m. (BST)—helps your team overcome challenges and accomplish goals more quickly. Assistance from our expert analysts can save your staff's time and your organisation's money and accelerate the pace at which ArcGIS is supporting your mission.
  • Impactful Community and Resources—Ability to connect with a worldwide community of GIS users and experts committed to making a difference with intelligent, data-driven decision-making.  Take advantage of GeoNet forums and collaborative cloud-based tools to engage with your colleagues around the world at any time.
  • Unlimited Access to Esri e-Learning—On-demand online training resources ensure that your staff is fully equipped to use the latest capabilities in their work. Users who are current on maintenance have unlimited access to our digital collection of web courses, seminars, videos, and more.
  • Comprehensive Compatibility Testing—Our team tests and certifies every product and product update for compatibility with current Windows and Linux operating systems and database versions. Compatibility testing ensures that your team has seamless access to their GIS tools, data, and projects while staying current on critical system updates.
  • Rich Cloud Services—Maintenance provides access to over 1 TB of curated data for analysis and use, hosted by Esri so that your organisation can save money on data storage fees. You can also explore and utilise additional open data shared by millions of organisations around the world. These services and more are available for ArcGIS Desktop users via the maintenance program's bundled ArcGIS Online subscription. ArcGIS Enterprise administrators can also enable access for their users through leveraging an ArcGIS Desktop user's bundled ArcGIS Online subscription and service credits.  

Users can renew their maintenance by contacting their Customer Success Manager or calling Esri UK Customer Service on 01296 745599

If you choose to discontinue your maintenance and reactivate your coverage at a later date, users can contact their Customer Success Manager or call Esri UK Customer Service on 01296 745599 to discuss associated fees.

Yes, but with limitations. Your perpetual software will continue to work, and you'll still have access to your analytics tools. However, you will lose functionality as it pertains to the benefits described above. You could end up working with outdated software, putting your platform's security at risk, and limiting your opportunities for e-Learning. Also, you would lose access to your bundled ArcGIS Online subscription or ArcGIS Enterprise desktop use entitlement, which includes over 1 TB of hosted content from Esri. Furthermore, your staff may need to source alternative datasets and have to download, store, and host data themselves, creating additional cost to your organisation and reducing productivity.

The individual who purchased your original license should have received an invitation via email to complete this action. If you are unsure who this individual is or whether they completed this action, please call our customer service team. We would be happy to resend the email invitation to the primary maintenance contact (PMC). We can also connect you with the PMC for your organisation. Basic setup for an ArcGIS Online and/or ArcGIS Pro organisational account only takes about 30 minutes to fully configure, so you will be up and running in no time.

Yes! The e-Learning and support benefits are only available through maintenance. Your next step is to make sure you are on track for renewal so that you never miss out on these benefits. You can check to see when your maintenance term expires and renew it when needed by contacting Esri UK customer service on 01296 745599.

Yes. All subscriptions include the same benefits listed above. Similar to maintenance, these benefits are accessible so long as your subscription is active. If your subscription is not renewed and concludes, your access to the benefits and software will end.

Get started

To start or renew your Esri UK Maintenance Programme subscription, call Esri UK Customer Service