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Providing essential COVID-19 communications

The COVID-19 crisis has created the need for businesses to provide the most up-to-date operating information about customers, partners and internal stakeholders. Organisations of any type and any size, including government agencies, private sector enterprises, nonprofit groups and academia, can accelerate engagement, communication, collaboration and data sharing using a business continuity information portal approach. By deploying a communications hub, organisations can leverage their existing data and work with internal and external stakeholders to adapt and ensure business continuity.

Sharing operations status, quickly and broadly


Up-to-date information is vital to decision making for businesses managers and customers during the crisis. With a single portal for all stakeholders, internal and external, organisations can rapidly communicate trustworthy information in near real time. For workforces, facilities, partners and customers, this can improve awareness of essential information and maintain well-being and productivity. Additionally, customers and local communities can access current data about the availability of products and services for safe, timely engagement.

Enabling fast, accurate collaboration


Especially during times of crisis, it can be difficult to get teams to share and unify critical data needed to make urgent decisions as conditions change. With an open information portal, organisations can easily create teams made up of staff, external community members or both. Trusted members of the community can be invited to collaborate with the organisation, which can increase a staff's ability to respond to incidents quickly. This can reduce business disruptions and help reestablish business levels as safely and quickly as possible.

Configuring an easy-to-use communications hub


Organisations need to take fast action to keep pace with the impacts of COVID-19. The Coronavirus Business Continuity template includes a site that organisations can configure with their own branding, then use to share authoritative information with customers and stakeholders.  This template allows organisations to include dynamic links to social media feeds, apps to collect workforce and facility status surveys and variable access rights to open tailored content for different audiences across the business.

Requirements


To implement Esri’s COVID-19 business continuity communications hub requires software and a solution template. Optional professional services are available for fee when projects require extra resources.

Recommended software

ArcGIS Online

ArcGIS Hub

Solution template

Coronavirus Business Continuity Template

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CASE STUDY

Improving decision making and service delivery


Brampton, Canada uses ArcGIS Hub to create a place where everyone can discover, analyse and download city data. See why and how they did it.

Esri products for a communications hub

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Technical Resources

COVID-19 Hub