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Disaster Response Programme

Help when you need it most

When disaster strikes, we’re here to support you 24/7

COVID-19 Support & Resources

We support disaster response missions with GIS

Esri’s Disaster Response Programme (DRP) assists with disasters worldwide as part of our corporate citizenship. We support response and relief efforts with GIS technology and expertise when your capacity is exceeded.

When you need help quickly, Esri can provide data, software, configurable applications, and technical support for your emergency GIS operations. Use GIS to rapidly access and visualise mission-critical information about the specific locations affected by a disaster. Get the information you need fast, in a way that’s easy to understand, to make better decisions during a crisis.

How Esri’s Disaster Response Programme can help you

Esri was founded to help solve some of the world’s most difficult problems. For over 20 years, the Disaster Response Programme has provided GIS support to our users and the global community during disasters. When you’ve reached your limit, here are ways we can help.

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Help when you need it most

Maintain Situational Awareness and Connect Communities During Disasters Using ArcGIS

Discover the power of ArcGIS to manage emergencies and the flow of public information.

The story of GIS in disaster response

2020
2020

Busiest Year on Record

The DRP was activated on Feb 3, 2020 to support the global pandemic response to COVID-19. The DRP responded to more requests for assistance in 120 days than it did over the programme’s entire 26 year history. More than 4,300 organisations and 20,000 requests were fulfilled by June 1st, the start of Atlantic hurricane season.  

View the COVID-19 resources
2018
2018

Camp Fire in Butte County

The Camp Fire in Butte County, CA became the most deadly fire in California history. The DRP assisted multiple agencies in the response effort. 

Watch the Camp Fire response
2017
2017

Costly Year of US Disasters

Most costly year for disasters in US history as a result of hurricanes Harvey, Irma and Maria, multiple devastating wildfires, and severe flooding. This year became the 2nd busiest on record for the DRP. 

Read about the Hurricane Maria response
2014
2014

Malaysia Airlines Flight MH17

The Disaster Response Programme assisted with rapid information sharing capabilities between multiple global locations in a matter of hours in response to the downing of Malaysia Airlines flight MH17.

Read about the MH17 response
2009
2009

Deepwater Horizon Gulf Oil Spill

Multiple organisations shared situational awareness applications that supported the response and clean-up efforts for the Deepwater Horizon Gulf Oil Spill.

Read about the spill response
2005
2005

Hurricane Katrina

Katrina was one of the costliest tropical cyclones in US history. The Disaster Response Programme provided direct support for several agencies, including a regional database, damage assessment, search and rescue, and map production.

Read about the GIS volunteers
2001
2001

9/11 World Trade Centre

An emergency operations centre with GIS capability was established on Pier 92 to support the World Trade Centre response and recovery efforts. 20,000 maps were produced in the weeks following the 9/11 terrorist attacks.

Read about the 9/11 response
1994
1994

Northridge Earthquake

Esri's first activation of the Disaster Response Programme supported the response to the Northridge earthquake with advanced impact modelling and damage assessments.

View the earthquake map

Get help now

If you need GIS software or support for your current disaster response, please request assistance by completing the form. All requests should be fully justified and are subject to approval.

Request assistance

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