Energy Retail


Geography means everything to sound energy retail. Margins are slim and improvements in cost or revenue can have a substantial impact on the bottom line. Energy suppliers can leverage data using the power of GIS.

SUCCESS STORY

How do you increase sales to current customers?

Battle Creek Energy targeted the right customers with existing information plus Esri demographic data. They built a door-to-door sales campaign called “Grillin’ with Battle Creek” that focused only on households that might like a gas line for patio grilling.

  • Contact centre intelligence

    Enable call centre agents to see relevant information , such as location of clients, to drive improvements in first call resolution.
  • Customer profiling

    Tailor your package offering and pricing by using predictive spatial analytics and enhanced customer insights to know exactly what customers want.
  • Smart energy solutions

    Web based tools can help customers easily find smart energy solutions that would suit them best, resulting in additional revenues without the additional contact centre costs.

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