Geography means everything to sound energy retail. Margins are slim and improvements in cost or revenue can have a substantial impact on the bottom line. Energy suppliers can leverage data using the power of GIS.
How do you increase sales to current customers?
Battle Creek Energy targeted the right customers with existing information plus Esri demographic data. They built a door-to-door sales campaign called “Grillin’ with Battle Creek” that focused only on households that might like a gas line for patio grilling.
Contact centre intelligence
Enable call centre agents to see relevant information , such as location of clients, to drive improvements in first call resolution.
Tailor your package offering and pricing by using predictive spatial analytics and enhanced customer insights to know exactly what customers want.
Smart energy solutions
Web based tools can help customers easily find smart energy solutions that would suit them best, resulting in additional revenues without the additional contact centre costs.
Insights for ArcGIS
Gain new insights, making new correlations based on location with powerful and intuitive map based visualisations.
Understand population characteristics in specific locations.