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Social Housing

Respond to housing challenges with confidence. See where to invest, improve productivity, and deliver better outcomes for tenants using location intelligence.

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See risk, prioritise investment, and make better decisions

Bring your data together with location intelligence to see what matters, stay compliant, and act with confidence.

Using an integrated, spatial approach to housing data enables:

  • A single source of the truth for your organisation's data
  • Clearer visibility of risk and compliance across your portfolio
  • More confident prioritisation of asset investment and maintenance
  • Faster, better‑informed decision‑making
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Turn housing data into better asset and investment decisions

By putting housing data into a spatial context, social housing providers can better understand how homes, land, and assets perform in the real world. This enables:

  • Smarter asset and maintenance planning
  • Progress towards net zero and sustainability targets
  • More confident long‑term investment decisions

By mapping data, you can reveal patterns and connections that support clearer, more informed decision‑making.

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Discover the Housing Data Explorer App

Turn complex housing data into clear, actionable insight.

See how a geospatial approach helps social housing providers understand asset performance, prioritise investment, and manage risk with confidence.

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Asset Management

Gain a clear, shared view of your housing assets in one place. Bring asset and ownership data together to understand your housing stock and assign responsibility across teams. Identify under‑occupancy, uncover patterns of risk or debt, and target investment where it will have the greatest impact.

Two people standing and talking outside a newly built housing development, looking at a document or tablet. Detached brick homes under construction are visible in the background, along with traffic cones, unfinished roads and building materials.

Identify Property Development sites

Build sustainable homes in the right locations and create communities that last.

Using location intelligence and LandClan data, social housing providers can gain insight into land ownership, access, property types, demand, and local demographics. This supports more confident site selection, helping identify suitable development opportunities, meet regulatory requirements, and make the best use of available land.

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Identify sustainability opportunities across your housing assets

Make measurable progress towards a more sustainable housing portfolio and healthier communities. Use location intelligence and data to identify homes below EPC ‘C’ and prioritise the most effective upgrades.

Map green spaces and biodiversity to ensure residents have access to nature, while demonstrating your organisation’s environmental impact.

New-build housing estate in the UK featuring modern brick homes along a quiet residential street. Several properties have solar panels on the roofs, with paved roads, footpaths and landscaped green spaces visible throughout the development.

Improve ground maintenance efficiency

Keep estates looking their best while making day‑to‑day maintenance more efficient. With a clear understanding of green spaces, trees, and other assets, teams can work more productively, respond more quickly, and avoid unnecessary work.

Using real-time spatial insight ensures effort is focused on the land you’re responsible for, improving service quality and operational efficiency.

Grounds maintenance worker operating a ride-on lawn mower in a large grassy outdoor area. Trees and open green space are visible in the background, while the mower cuts a wide strip of grass across the site.

Strengthen tenant relationships and community insight

Understand what matters to tenants in their local area and deliver more connected services. With access to accurate, location‑based data, teams can identify nearby services, spot gaps, and ensure homes are well connected to the support residents need.

Capture feedback through digital surveys during visits and share insights quickly to improve services and respond more effectively to community needs.

Three adults standing at the front doorway of a house having a conversation. One person in a blue jacket is holding a smartphone while speaking with two other people, one wearing a plaid shirt and the other a red top. Houses, greenery, and a pavement are visible in the background.

Deliver responsive, customer-focused housing services

Meet rising tenant expectations with a more connected, responsive approach to service delivery. By sharing information across the organisation in real time, teams have the insight they need to respond quickly and consistently.

Whether tenants are self‑serving online or contacting you directly, staff are equipped with the right information to resolve issues efficiently and improve the overall customer experience.

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The benefits of using location intelligence in social housing

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Case Study

believe housing - Modernising social housing management with location

In the two years since adopting a location-centric approach to data management, believe housing has made significant progress in delivering better services. By leveraging the ArcGIS System, believe has unlocked its asset and customer data, enabling a more target-based approach to decision-making and resulting in improved outcomes for its customers.

Whitepaper

Social Housing Whitepaper: Identify. Invest.

Social Housing providers are facing increasing challenges from new regulations and the need to meet higher standards. More regulatory oversight means customer satisfaction and risk prevention are even more front and centre but is also increasing operational costs. All this while the cost of living continues to be challenging.

Read this whitepaper to learn how a geospatial approach will help with:

  • Streamlining your operations when maintaining your existing investments
  • Identifying cost-effective, sustainable and profitable future investments
  • Reducing short and long term costs
  • Finding profitable investment opportunities

Add a new layer of depth to data analysis within Power BI

Enable your organisation to make informed decisions by using accurate maps and location data alongside other crucial business information. Share your Power BI reports—with Esri maps—within your organisation. 

 Detect patterns and trends in your data. Create heat maps, aggregate data into clusters, determine drive time, or find the nearest location—all with one click. Enrich your data with global demographics and geographic content curated by Esri and its partners.

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