Customer Service

With growing expectations from empowered customers it is essential to have an enterprise wide focus on service delivery. GIS enables you to share information across your organisation in real time to create an agile and responsive workforce. Be on hand to react to your tenant’s needs as they digitally self-serve.

SUCCESS STORY

We love maps – working smarter not harder

Flagship Group's mission is to solve the housing crisis in the east of England. Discover how their approach to integrating ArcGIS Enterprise with other operational data, has delivered a central system of record to manage and maintain Flagship's property portfolio. Learn how providing access to the right information is empowering employees to make informed decisions that has transformed working practices across the business and ultimately improved the services delivered to customers.

  • Improve response times

    Empower employees to clarify issues instantly with real time access to accurate data

    Sovereign Housing case study

  • Reduce inbound complaints

    Minimise the number of calls into the call centre by improving asset maintenance 

    Mapping Technology article

  • Real time knowledge share

    Quickly share information with residents using interactive maps to highlight the precise location of an asset

    Aster Group case study
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