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Customer Service

With growing expectations from empowered customers it is essential to have an enterprise wide focus on service delivery. GIS enables you to share information across your organisation in real time to create an agile and responsive workforce. Be on hand to react to your tenant’s needs as they digitally self-serve.

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Case Study

Flagship Group - Answering Customers Questions Straight Away

Flagship Group's mission is to solve the housing crisis in the east of England. Discover how their approach to integrating ArcGIS Enterprise with other operational data, has delivered a central system of record to manage and maintain Flagship's property portfolio. Learn how providing access to the right information is empowering employees to make informed decisions that has transformed working practices across the business and ultimately improved the services delivered to customers.

Case study

Personalised and Professional Customer Services

Teams working in neighbourhoods from the Scottish Borders to Suffolk have data about customers at their fingertips, which they can use to deliver highly personalised and professional services for customers. They can see information on rent arrears, voids, customer satisfaction feedback, local anti-social behaviour and outstanding property repairs, all on one screen, and have more meaningful conversations with their customers as a result.

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