ArcGIS Insights
ArcGIS Insights is analysis software that fuses location analytics with open data science and business intelligence workflows.
Customer Service
Improve customer service throughout the customer journey
- Communication and engagement
- Geoenabled customer care
- Customer 360 view
Communication and engagement
ArcGIS allows CSPs to share service information, coverage availability, and outage time to restoration through visual, easy-to-use maps. This can make it easy for customers to report locations of service issues and coverage holes while allowing management teams to visualise customer sentiments.
Geoenabled customer care
ArcGIS improves the customer experience with geoenabled customer care. Easily visualise service availability, real-time customer locations, and network outages on web-based maps that integrate with customer experience management systems (CEMs).
Customer 360 view
Location-based customer sentiment reporting and a 360º view of the customer can give customer service representatives actionable insight into customer needs. Enrich your customer database with demographics and location intelligence while leveraging GeoAI to help predict likelihood of customer churn.
Products for customer service
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ArcGIS Dashboards
ArcGIS Dashboards enables users to convey information by presenting location-based analytics using intuitive and interactive data visualizations. -
Esri Location Data
Access a global location data portfolio, vetted for accuracy by an expert team of data scientists, demographers, and geographers.
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Telecom business areas
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