Network Operations and Maintenance

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Modernising how telecoms manage their resources

Optimising network operations and maintenance not only strengthens communication networks but also provides more support for the people, processes, and systems that maintain and manage telecom networks. Esri's ArcGIS technology can help telecom organisations and communications service providers (CSPs) optimise their resources using location intelligence and GIS. ArcGIS unifies operations and business support systems (OSS/BSS) through a common understanding of location and maps while enhancing situational awareness through real-time network and field operations.

Capabilities beyond mapping assets

OSS/BSS integration

With all the location information within telecommunications, a geospatial platform can integrate OSS and BSS with a common set of maps and geospatial tools. ArcGIS is open and extensible, allowing you to integrate all your systems with your GIS, improving network operations and spatial awareness.

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Real-time awareness

ArcGIS allows you to configure real-time network operation views through web-based dashboards, analyse network capacity using location analytics, and provide restoration times to your customers through outage viewer maps.

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Resource and network optimisation

To reduce costs, you need to optimise network assets, processes, and workflows. ArcGIS maximizes network resources through network suitability analysis for new wireless or fixed line service planning. Save time and costs by using location analytics to optimise field technician territories. Improve customer satisfaction with mobile apps that help field technicians work more efficiently.

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Perspectives from the Telecom industry

Read from your peers on how network operations can make the most of out of the assets at your disposal, whether that’s people, finances or equipment.

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Telecom business areas

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