Customer Service

ArcGIS allows CSPs to share service information, coverage availability and outage time to restoration through visual, easy-to-use maps. This can make it easy for customers to report locations of service issues and coverage holes while allowing management teams to visualise customer sentiments.

ArcGIS improves customer experience with geo-enabled customer care. Easily visualise service availability, real-time customer locations, and network outages on web based maps that integrate with customer experience management systems (CEMS).

Location based customer sentiment reporting and a 360 view of the customer can give customer service insight into the customer. Enrich your customer 360 database with demographics and location intelligence while leveraging GeoAI to help predict likelihood of customer churn.