Identify new opportunities
Communication Service Providers (CSPs) are always looking for ways to increase revenues. Revenue growth starts with understanding market demand and performing sales analytics. Next, it moves into ensuring a successful customer journey by accurately qualifying a prospect and service fulfilment. Finally, it goes into retaining and upselling the customer for continued revenue streams. Esri's ArcGIS technology can help CSPs increase revenue by leveraging spatial analytics with existing marketing and sales analysis to locate high-growth areas and upsell opportunities. ArcGIS solutions can enable presales engineers and customer sales representatives (CSRs) to qualify customers in a quarter of the time. ArcGIS provides geospatial tools and maps to the organisation for improving customer retention and minimise churn.