Water Utilities

The key to an intelligent water system is having one go-to repository for all data. Intelligent water management begins with GIS. ArcGIS software goes beyond locating pipes and facilities. Use it to manage an asset registry, analyse system performance, optimise work and easily collaborate.


Achieving excellence in customer communications

With 2.7 million customers across the south west of England, Wessex Water is constantly striving to enhance the effectiveness and value of its external communications. The organisation has recently leveraged Esri’s ArcGIS technology not only to diversify its communications channels, but also to significantly improve the quality and timeliness of the information it shares.


Ofwat's 2019 price review (PR19) provides the framework for a resilent, long-term future for water.  Utility companies generate vast amounts of data that require analysis and visualisations to be shared with customers.  Operational intelligence using geographical information systems allows water companies to constantly evolve their plans to meet the challenges from both customers and regulators.

Learn more about PR19


Geography means everything to achieving an effective open water retail strategy. Margins are slim, so every opportunity to improve decision making or achieve greater insight should be exploited. Over 80% of business information systems contain a geospatial component, but few suppliers emerging in this new market are leveraging this data. GIS will allow you to harness the power of this data today.

Business solutions

You face many challenges, and Esri is here to help you modernise your water utility with solutions configured to meet the needs of your key business units and their workflows.

Water Outage Management

Water Outage --

Respond faster and reduce costs by quickly identifying incidents in the field, coordinating your resources, isolating the problem area and communicating to your customers. This will shorten event duration, reduce water loss, and increase overall customer satisfaction.

Mobile Workforce

Mobile Workforce --

Optimise your field operations with ArcGIS field apps to improve coordination and achieve operational efficiencies in field workforce activities. Ensure that everyone, both in the field and the office, uses the same authoritative data so you can reduce errors, boost productivity and save money.

Location Data Management

Location Data Management --

Develop and maintain your system by configuring data-driven maps that support your asset allocation and decision making. ArcGIS for water utilities provides a complete set of tools that give you the flexibility to store, edit and manage data in a way that fits with your existing processes.

Water Loss Management

Water Loss --

Combine The Science of Where with the rigors of engineering to help solve water loss problems with nighttime flow analysis and leak detection. ArcGIS helps you better understand boundaries, main and valve locations and sizes in each zone, which meters monitor what zone, and how many and what types of customers are in each zone.

Water Analytics

Water Analytics --

Analytics allows you to discover and communicate meaningful patterns in your data. Analyse your infrastructure, understand customers and discover trends and patterns in your operations data. From finding the best location to making predictions, analytics helps you optimise your decisions.

Real Time Monitoring

Real-Time --

With the Esri ArcGIS platform, you can incorporate a well-defined location strategy into your daily operations to improve decision making. The integration of real-time data with your GIS provides a comprehensive view into operations.



Digitally transform your Water Utility

Enabling Field Operations to improve collaboration and efficiency

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