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Water Outage Solutions Benefits

Enable your water utility to improve collaboration, reduce operational costs and make information available to customers and everyone in the organisation. Collect and communicate the location of the main break to reduce response time, quickly isolate your outage area to reduce water loss from the event and communicate the situation with your customers to reduce customer calls and share event status with your customers.


Water Leak Investigator

Allow field staff to record the location and details of a reported leak.

Utility Isolation Trace

Enable staff to run a trace to understand which valves to close and which hydrants and customers will be out of service.

Main Break Dashboard

Monitor and track the progress of your outages.

Main Break Notification

Receive real-time notification when a main break requires service to be shutdown.

Outage Viewer

Keep customers informed with an up-to-date view of areas with affected service. 


Understand how your main breaks relate to other system factors such as infrastructure, weather and soil conditions.

What's included?

  • ArcGIS Desktop
  • ArcGIS Enterprise
  • ArcGIS GeoEvent Server
  • ArcGIS Online or Enterprise Named Users
  • ArcGIS for Water Utilities Solutions
  • ArcGIS Insights

 Also Included: 

  • Esri Self-Paced e-Learning (web training)
  • Authorized Technical Support Callers
  • Professional Services Implementation


Together with the ArcGIS web map, our GIS-enabled messaging service has led to a 20% fall in calls to our Customer Service Unit reporting problems with ‘no water’.

Ryan Davies, Wessex Water


Achieving excellence in customer communications

With 2.7 million customers across SW England, Wessex Water constantly strives to enhance the effectiveness and value of its external communications.

Read the case study

Find out how Esri UK & Ireland can help your organisation

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