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Sweet for ArcGIS

Technical Support

Product Announcements

Check out the latest product announcements on the blog

Documentation

Further technical documentation including updates in the latest release

System Requirements

 

Product Life Cycle

Product: Sweet for ArcGIS Online

Release Date: 22 February 2024
Support Status: General Availability
General Availability
Feb 2024 - Until next release
Retired

Request Case

Technical Support

Phone and Chat

Technical Support

Online support resources

Technical Support

Software updates and patches

Software Support

Software hotfixes

Software Support

New environment certification

Software Support

General Availability
Feb 2024 - Until next release

Request Case

Technical Support

Yes

Phone and Chat

Technical Support

Yes

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

Yes

Software hotfixes

Software Support

Yes

New environment certification

Software Support

Yes
Retired

Request Case

Technical Support

No

Phone and Chat

Technical Support

No

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No

Multiple Version Table

NameDate of ReleaseGeneral AvailabilityMature SupportRetiredRelease Notes
8.4 sp222 Feb 2024Feb 2024 - Until next release  View
8.42 Nov 2023Nov 2023 – Until next release  View
5.07 Sep 2020Sep 2020 - Dec 2021Jan 2021 - Nov 2021Dec 2021View

Product: Sweet for ArcGIS Enterprise

Release Date: 22 Feb 2024
Support Status: General Availability
General Availability
Feb 2024 - Feb 2025
Extended Support
Mar 2025 - Aug 2025
Mature Support
Sep 2025 - Feb 2026
Retired
Mar 2026

Request Case

Technical Support

Phone and Chat

Technical Support

Online support resources

Technical Support

Software updates and patches

Software Support

Software hotfixes

Software Support

New environment certification

Software Support

General Availability
Feb 2024 - Feb 2025

Request Case

Technical Support

Yes

Phone and Chat

Technical Support

Yes

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

Yes

Software hotfixes

Software Support

Yes

New environment certification

Software Support

Yes
Extended Support
Mar 2025 - Aug 2025

Request Case

Technical Support

Yes

Phone and Chat

Technical Support

Yes

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

Yes

Software hotfixes

Software Support

Yes

New environment certification

Software Support

No
Mature Support
Sep 2025 - Feb 2026

Request Case

Technical Support

Yes

Phone and Chat

Technical Support

Yes

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No
Retired
Mar 2026

Request Case

Technical Support

No

Phone and Chat

Technical Support

No

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No

Multiple Version Table

NameDate of ReleaseGeneral AvailabilityExtended SupportMature SupportRetiredSupported Enterprise Version
8.4 sp 222 Feb 2024Feb 2024 - Feb 2025Mar 2025 - Aug 2025Sep 2025 - Feb 2026Mar 202610.9.1 - 11.1
8.4 sp 12 Nov 2023Nov 2023 - Nov 2024Dec 2024 - May 2025Jun 2025 - Nov 2025Dec 202610.8.1 - 11.1
8.427 Sep 2023Sep 2023 - Sep 2024Oct 2024 - Mar 2025Apr 2025 - Sep 2025Oct 202610.8.1 - 11.1
8.2 sp 214 Mar 2023Mar 2023 - Mar 2024Apr 2024 - Sep 2024Oct 2024 - Mar 2026Apr 202610.9.1 - 11.0
8.22 Aug 2022Aug 2022 - Aug 2023Sep 2023 - Feb 2024Mar 2024 - Aug 2025Sep 202510.8.1 - 10.9.1
8.115 Feb 2022Feb 2022 - Feb 2023Mar 2020 - Aug 2023Sep 2023 - Feb 2024Mar 202510.8.1 - 10.9.1
8.06 Dec 2021Dec 2021 - Dec 2022Jan 2023 - June 2023July 2023 - Dec 2024Jan 202510.8 - 10.8.1
7.021 Jul 2021Jul 2021 - Jul 2022Aug 2022 - Feb 2023Mar 2022 - Aug 2024Sep 202410.8 - 10.8.1
6.27 Apr 2021Apr 2021 - Apr 2022May 2022 - Oct 2022Nov 2022 - May 2024Jun 202410.7.1 - 10.8.1
6.115 Dec 2020Dec 2020 - Dec 2021Jan 2022 - Jun 2022Jul 2022 - Jan 2024Feb 202410.7.1 - 10.8.1
6.014 Oct 2020Oct 2020 - Oct 2021Nov 2021 - Apr 2021May 2022 - Nov 2023Dec 202310.7.1 - 10.8.1
5.0.6x20 Oct 2020Nov 2020 - Nov 2021Dec 2021 - May 2022Jun 2022 - Oct 2022Apr 202310.7 - 10.8.1
5.0.5x4 Aug 2020Aug 2020 - Aug 2021Sep 2021 - Feb 2022Mar 2022 - Sep 2023Oct 202310.7.1 - 10.8.1
5.0.4x8 Apr 2020Apr 2020 - Apr 2021May 2021 - Oct 2021Nov 2021 - May 2023Jun 202310.6.1 - 10.7.1

Product: Sweet Classic Online

Release Date: 14 February 2020
Support Status: Retired
Mature Support
May 2020 - Nov 2021
Retired
Dec 2021

Request Case

Technical Support

Phone and Chat

Technical Support

Online support resources

Technical Support

Software updates and patches

Software Support

Software hotfixes

Software Support

New environment certification

Software Support

Mature Support
May 2021 - Nov 2021

Request Case

Technical Support

Yes

Phone and Chat

Technical Support

Yes

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No
Retired
Dec 2021

Request Case

Technical Support

No

Phone and Chat

Technical Support

No

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No

Sweet Classic ArcGIS Online

NameDate of ReleaseGeneral AvailabilityExtended SupportMature SupportRetiredRelease Notes
4.014 Feb 2020Feb 2020 - Apr 2020 May 2020 - Nov 2021Dec 2021View

Product: Sweet Classic Enterprise

Release Date: 3 December 2020
Support Status: Retired
Mature Support
May 2020 - Nov 2021
Retired
Dec 2021

Request Case

Technical Support

Phone and Chat

Technical Support

Online support resources

Technical Support

Software updates and patches

Software Support

Software hotfixes

Software Support

New environment certification

Software Support

Mature Support
May 2022 - Nov 2021

Request Case

Technical Support

Yes

Phone and Chat

Technical Support

Yes

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No
Retired
Dec 2021

Request Case

Technical Support

No

Phone and Chat

Technical Support

No

Online support resources

Technical Support

Yes

Software updates and patches

Software Support

No

Software hotfixes

Software Support

No

New environment certification

Software Support

No

Sweet Classic On Premise

NameDate of ReleaseGeneral AvailabilityExtended SupportMature SupportRetiredSupported Enterprise Version
4.03 Dec 2020Dec 2020 - Apr 2020 May 2020 - Nov 2021Dec 202110.6 - 10.7.1

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