Support Services

Esri UK & Ireland

Support Services are designed to make sure that you and your colleagues continue to get maximum value from your organisation’s investment in Esri products. These services may be purchased individually or combined with Professional Services to form a more strategic Enterprise Advantage Programme. Please see below for further information on the Support services we offer, or contact your Customer Success Manager to discuss your specific requirements.

Support Services

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Complimentary for the first 12 months as part of your initial software purchase. Thereafter, Standard Support is provided to customers renewing their annual maintenance

  • Full access

    Access to Technical Support analysts via email, phone and interactive support

  • Business hours

    Support available Monday to Friday 09:00 to 17:30, excluding public holidays (England/Rep. of Ireland)

  • Up-to-date

    Eligibility to the latest software versions and upgrades, including ArcGIS Online
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Developer Support is managed through the Esri ArcGIS Developer Program, providing extensive resources and support for Esri's developer products, APIs, and SDKs

  • Community Support

    Access a wealth of online documentation, guides, forums, and other resources with Community Support. Available for free with the Essentials ArcGIS Developer Subscription

  • Developer Support

    A paid-for ArcGIS Developer Subscription (Builder, Professional, Premium and Enterprise) provides individual access to full technical support for Esri's developer products
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Premium Support extends the Standard Support service, offering prioritised case management and assigned technical staff who focus on understanding your operational work-flows and business needs

  • Technical Account Manager

    Designation of a Technical Account Manager to work with your organisation

  • Priority

    Prioritised Case Management and Response, with 24/7 analyst availability

  • On-site

    Regular on-site visits to discuss ongoing issues and future plans
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More info

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