Support Services

Esri UK & Ireland

Support Services are designed to make sure that you and your colleagues continue to get maximum value from your organisation’s investment in Esri products. These services may be purchased individually or combined with Professional Services to form a more strategic Enterprise Advantage Programme. Please see below for further information on the Support services we offer, or contact your Customer Success Manager to discuss your specific requirements.

Support Services

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Complimentary for the first 12 months as part of your initial software purchase. Thereafter, Standard Support is provided to customers renewing their annual maintenance

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Developer Support is managed through the Esri ArcGIS Developer Program, providing extensive resources and support for Esri's developer products, APIs, and SDKs

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Premium Support extends the Standard Support service, offering prioritised case management and assigned technical staff who focus on understanding your operational work-flows and business needs

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